Responsibilities: •Act as the primary point of contact for customer inquiries and requests •Provide timely and accurate responses to customer questions and concerns •Maintain detailed records of customer interactions and follow-up actions •Collaborate with internal teams to resolve customer issues and escalate as needed •Assist in the development of customer support materials and resources Requirements: •Excellent communication and interpersonal skills •Strong problem-solving abilities and attention to detail •Ability to work effectively in a fast-paced and dynamic environment •Proficiency in using customer relationship management (CRM) software •High school diploma or equivalent; college degree preferred Preferred skills: •Experience in a customer service or support role •Familiarity with industry-specific terminology and best practices •Multilingual abilities for serving diverse customer populations •Knowledge of customer satisfaction metrics and methods for improvement •Ability to adapt to new technologies and tools for customer interaction',